Product DesignCase Study

Atmosphere Design System

Cover image for Atmosphere Design System

USER INSIGHT

🔍 What People Looked at the Most

The refill tracker wasn’t built on guesses. We watched what users did—and used that to design smarter defaults. Users kept checking the same statuses again and again, so we surfaced common requests front and center.

🖼️ Add a tracker UI screenshot to showcase the annotations
📈 RESEARCH BACKED

1. Smart Defaults

The UI remembers the last Rx searched, reducing typing effort for returning users.

2. Visual Prominence

Popular refill states are highlighted upfront to answer the most common questions in <1 second.

Product experience walkthrough

✍️SIGNING OFF

What This Project Taught Me

Ultracare was a test of clarity, empathy, and systems thinking—under pressure.

🧠Healthcare Language

Learning the Language

I came in speaking 'product,' not 'pharmacy.' Asking 'dumb' questions revealed that patients weren’t confused by UI—they were confused by process.

🛠️Precise Impact

Small, Precise Changes

Design wasn’t flashy—it was quietly useful. The biggest impact came from changing a status label or collapsing one unnecessary click.

🧑‍🤝‍🧑Ground-Level Truths

Staff Feedback > Assumptions

Listening to staff handling 40+ calls a day provided the real signals. They showed us what was broken, then helped us fix it.